Unable to determine warranty status. If you are looking for additional information on this topic or topics not discussed on this page, click here c in English. This tool applies to Microsoft Windows PC’s only. How do I fix this? Tap the edges of the stack of paper on a flat surface to make sure that all the edges are even. Even small pieces of paper can cause paper feed issues. If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again.

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HP PSC 1315, 1315v, 1315xi, 1315s All-in-One Printers – Troubleshooting Printing Problems

Email list of drivers. HP is compiling your results. Load the paper, and then adjust the paper width guide. It’s not a new scanner and it seems absurd that the software wouldn’t exist which would allow me to use my HP scanner for the tasks it was built to perform. Warranty removed from product: If the issue persistscontinue with the next solution.

You must use HP Scan software to scan from the printer. Choose a different product. The paper settings in the print driver do not match the paper lne in the paper tray. Product sold by third party: The paper might not have been loaded far enough into the product.


Check the condition of the paper. Please wait while we process your request. Product has been exchanged: Reload the paper Pull out the tray extender, and then flip open the paper catch.

Modify your browser’s settings to allow Javascript to execute. h;

Remove the plastic tape. Scan and Fax are not listed. User profile for 13155xi Learn more about HP’s privacy policy. Without turning off the product, disconnect the power cord from the back of the product.

HP PSC All-in-One Printer User Guides | HP® Customer Support

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Photos for Mac Speciality level out of ten: Contact HP Support to schedule a repair or replacement. The serial number provided does not match the previously selected product.

Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.


You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. See your browser’s obe for specific instructions.

My HP xi All in One is recognized as … – Apple Community

Install the new cartridge. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Modify your browser’s settings to allow Javascript to execute.

When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. Drivers may be in development so please check all at a later date or visit the product homepage. Scanning to the computer from the printer control panel alk not available when you scan with Preview, Image Capture, or Printer browser methods.

If the self-test report does not print when slowly pushing the paper farther inrepeat the previous steps to clean the rollers again.