This page requires Javascript. Find and unplug all audio cables from the back of the computer. If sound is missing from all or one of the speakers, or if the configuration type was changed, continue with speaker setup by clicking Next. If Device Status shows that the device is working correctly, the problem is probably related to sound settings, the speakers, or the cables. After the computer shuts, unplug the computer power cable and press the power button for 20 seconds. Configuring on-board sound in the BIOS Some computers come with sound on the motherboard on-board audio , some come with a sound card, and some come with both on-board sound disabled and a sound card.

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HP Desktop PCs – No Sound from the Speakers or Headphones (Windows 7)

Next to the audio driver update, if available, click the Install now icon. If you are trying to install an audio driver update, and a UAA error opens, and your computer is using Realtek HD Audio, try downloading and installing the 28220h driver from Realtek’s support site: Before using the HP Support Assistant, be sure you are using the latest version.

By sending your feedback, you agree to the Privacy Policy. Europe, Middle East, Africa. To hear soundeither plug may be used with either connector.


Select Automatic if available from the Startup type dropdown list, and click Start if available to start the audio service. I understand you are having an issue with the audio after upgrade to windows This page requires Javascript.

In some cases, the Windows Audio Service may not re-enable itself automatically. If the sound connectors for the speakers and microphones are located next to the parallel, serial, or USB ports, the computer has On-board Audio.

HP and Compaq Desktop PCs – UAA (Universal Audio Architecture) | HP® Customer Support

If there is still no sound, change the on-board sound settings in the BIOS. Connecting headphones to the computer mutes other speakers.

If sound is now restored, a software program may have soune Windows Audio or is preventing Windows Audio from automatically starting when Windows opens. Lost several hours sorting this one out.

Driver Talent is a smart choice for HP drivers support since it downloads for you the best-matched HP sound drivers automatically. Elitebook W, no sound after Windows installation. I coud get sound out of the external speakers, but if I paused playback, on resume total silence, Typically with the BBC Iplayer.

Or, view all available ssound for your product below.

HP and Compaq Desktop PCs – UAA (Universal Audio Architecture)

Select Yes or OK to save the default settings press the Enter key. Np the computer does not have sound after completing these steps, go to the next step. Modify your browser’s settings to allow Javascript to execute. Change the on-board sound setting in the BIOS.


HP Desktop PCs – No Sound from the Speakers or Headphones (Windows 7) | HP® Customer Support

The Virtual Agent is currently unavailable. Two types of headphone connectors are available on HP computers. So sounc issue, would appear to lie either with RealTek, or with HP’s tinkering. Message 6 of Please try again shortly. A sound device that is disabled the name of the sound device will vary.

Using the correct headphones The correct headphones must be used to get sound from the 28820h. HP has scanned your product but currently has no suggestions for driver updates. Right-click Windows Audio and select Properties.

Press the F10 key. Follow the onscreen instructions. See Update the audio driver. If a sound device is not listed and the computer uses a sound cardreseat the sound card into the motherboard slot.